Privacy Policy

Last updated: August 18, 2026

Anro Agents ("we", "our", "us") operates the anroagents.com website and the AI Sales Chat Agent application for Shopify. This Privacy Policy explains how we collect, use, and protect your information.

Data Controller

The controller responsible for your personal data under the GDPR is:

Anro Technologies Limited
Nafpliou 15, 3025 Limassol, Cyprus
Registration number: HE 439985
VAT: CY10439985O
Email: support@anroagents.com

Information We Collect

Merchant data: When you install our Shopify app, we access your store's product catalog (titles, descriptions, prices, images, URLs) to enable the AI chat agent to answer customer questions. We also store your Shopify store domain and access tokens required for the integration.

Customer chat data: When a visitor uses the chat widget on your store, we process the chat messages to generate AI responses. Chat messages are processed in real time and stored temporarily to maintain conversation context.

Account data: When you create an account on anroagents.com, we collect your email address and store it securely for authentication and communication purposes.

Download data: When you request one of the free materials published at anroagents.com/resources, we collect your email address so we can deliver the file — attached to an email, with a download link alongside it. We also record when you requested it, the page or campaign that referred you, and a hashed form of your IP address, which we keep as proof of consent and to stop the form being abused. Marketing email is sent only if you tick the opt-in box on that form; the file itself is delivered either way.

How We Use Your Information

• To provide and maintain the AI chat agent service
• To sync your product catalog for accurate AI responses
• To process chat conversations between visitors and the AI agent
• To send important service-related communications
• To deliver the free materials you request and, if you opted in, occasional marketing email — every marketing message carries an unsubscribe link
• To improve our service and fix technical issues

Data Storage and Security

Most of your data is stored on Amazon Web Services (AWS) infrastructure in the European Union (Ireland, eu-west-1, with static site assets in Frankfurt, eu-central-1). Two sets of data sit in a managed Postgres database operated by Neon, also hosted in the European Union (Frankfurt, eu-central-1): the searchable index built from the material you supply as a knowledge base, and the public registry entries described below. We use industry-standard security measures including encryption in transit (TLS) and secure access controls to protect your data.

Data Sharing

We do not sell or rent your personal information. We share it only with the providers we need to run the Service, and only for that purpose:

• AI model providers — to generate the agent's replies and to classify what an agent does. We currently use OpenAI; the platform also supports Anthropic, xAI and DeepSeek, and we may switch provider. Only the conversation content and the material you supplied are sent, with no personally identifiable merchant data.
• Neon (EU) — the managed Postgres database holding the knowledge-base index and the registry entries.
• Resend — delivery of transactional email, such as account and billing messages.
• Google — where you connect Gmail or Google Calendar, so the agent can send follow-up email from your address and book meetings in your calendar.
• Payment providers — Revolut for card payments and NOWPayments for cryptocurrency, to take payment and issue invoices.
• Systems you connect yourself — such as HubSpot, Shopify or a webhook of your own, which receive the lead data you have configured them to receive.
• When required by law or to protect our legal rights.

What We Publish Publicly

If you use the agent registry, some information about your business is published deliberately, so that other software can find you. The registry entry carries your business name, a description of what the agent does, the services you have priced, the places you serve, the languages the agent answers in, your website and a link to the agent. It carries no contact details and no personal data about you or your visitors.

That entry is served to anyone over plain HTTP without authentication, appears in the public catalogue at catalog.anroagents.com, and — if you verify a domain of your own — in a discovery manifest served for that domain. Other registries and agents may read, copy and redistribute it; that is what the registry is for. Publication is optional: the listing switch in the agent's settings removes the entry from our surfaces, though copies already taken elsewhere are beyond our reach.

Data Retention

Product catalog data is retained as long as your app is installed. Chat conversation data is retained for up to 30 days. Account data is retained until you delete your account. When you uninstall the app, we delete your store data within 30 days. Download data is retained until you ask us to remove it or unsubscribe.

Your Rights

You can request access to, correction of, or deletion of your data at any time by contacting us. Shopify merchants can uninstall the app to stop data collection.

Cookies and Similar Technologies

On our websites (anroagents.com and directory.anroagents.com) we use a small number of cookies and browser-storage items. Analytics cookies are set only after you consent through the cookie banner. Until you accept, Google Analytics and PostHog are not loaded and no analytics cookies are set. You can accept, decline, or change your choice at any time via the "Cookie settings" link in the footer; if you decline or withdraw consent, existing analytics cookies are removed.

Separately, our chat widget embedded on merchant storefronts uses a session identifier stored in the browser's local storage to maintain conversation context. We do not set tracking cookies on merchant storefronts.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy, please contact us at support@anroagents.com.

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