Last updated: July 15, 2026
Anro Agents ("we", "our", "us") operates the anroagents.com website and the AI Sales Chat Agent application for Shopify. This Privacy Policy explains how we collect, use, and protect your information.
Merchant data: When you install our Shopify app, we access your store's product catalog (titles, descriptions, prices, images, URLs) to enable the AI chat agent to answer customer questions. We also store your Shopify store domain and access tokens required for the integration.
Customer chat data: When a visitor uses the chat widget on your store, we process the chat messages to generate AI responses. Chat messages are processed in real time and stored temporarily to maintain conversation context.
Account data: When you create an account on anroagents.com, we collect your email address and store it securely for authentication and communication purposes.
Your data is stored on Amazon Web Services (AWS) infrastructure in the US East region. We use industry-standard security measures including encryption in transit (TLS) and secure access controls to protect your data.
We do not sell, rent, or share your personal information with third parties except:
Product catalog data is retained as long as your app is installed. Chat conversation data is retained for up to 30 days. Account data is retained until you delete your account. When you uninstall the app, we delete your store data within 30 days.
You can request access to, correction of, or deletion of your data at any time by contacting us. Shopify merchants can uninstall the app to stop data collection.
On our websites (anroagents.com and directory.anroagents.com) we use a small number of cookies and browser-storage items. Analytics cookies are set only after you consent through the cookie banner. Until you accept, Google Analytics and PostHog are not loaded and no analytics cookies are set. You can accept, decline, or change your choice at any time via the "Cookie settings" link in the footer; if you decline or withdraw consent, existing analytics cookies are removed.
| Name | Provider | Purpose | Type | Retention | Consent |
|---|---|---|---|---|---|
| _ga, _ga_RPSV26LEES | Google Analytics 4 | Aggregate visitor statistics (pages viewed, sessions) | Analytics | Up to 2 years | Required |
| ph_…_posthog | PostHog (EU region) | Product analytics (how visitors use the site) | Analytics | Up to 1 year | Required |
| anro-locale | Anro Agents | Remembers your chosen interface language | Functional | 1 year | Not required (set only when you pick a language) |
| anro-cookie-consent | Anro Agents | Stores your cookie choice (browser local storage) | Essential | Persistent until cleared | Not required |
Separately, our chat widget embedded on merchant storefronts uses a session identifier stored in the browser's local storage to maintain conversation context. We do not set tracking cookies on merchant storefronts.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
If you have questions about this Privacy Policy, please contact us at support@anroagents.com.