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Paying for AnroAgents
How subscriptions, overage, crypto payment and cancellation work.
Everything about money in AnroAgents lives on the Billing screen of the dashboard: choosing a plan, paying, watching usage, editing billing details and downloading invoices.
For prices and what each plan includes, see the AnroAgents pricing document — this one is about the mechanics.
Subscribing
Subscribe in AnroAgents by choosing a plan on the Billing screen and paying by card. Billing is monthly or annual, and the choice can be changed later. Annual billing costs ten monthly payments, so two months are free.
AnroAgents also accepts cryptocurrency. Choose "Pay with Crypto" on the Billing screen and the payment is handled by our payment provider; the subscription activates once the transaction is confirmed on-chain, which usually takes minutes.
Before subscribing to AnroAgents you must fill in your billing details, at minimum the country, because that determines the VAT treatment of the invoice. The Billing screen prompts for this if it is missing.
Upgrading and downgrading
Change plan in AnroAgents from the Billing screen at any time. An upgrade takes effect immediately, so a higher message allowance and the features of the new plan are available at once.
A downgrade in AnroAgents applies from the next billing period. If the lower plan allows fewer agents than you currently have, decide which agents stay active before the change takes effect.
Message usage and overage
The Billing screen of AnroAgents shows how many messages you have used this month against the plan's allowance, and the Analytics screen shows the same figure alongside the traffic that produced it.
On plans with a pay-as-you-go rate, an AnroAgents agent keeps working past the included messages and the extra is billed at the start of the following month at the plan's rate per thousand messages. The Billing screen shows the running estimate as it accrues.
On plans without an overage rate, an AnroAgents agent stops replying when the monthly allowance runs out, and resumes at the start of the next month or immediately on upgrade.
Unpaid overage in AnroAgents eventually blocks messaging. You are told by email and in the dashboard before that happens, with the amount and the date; paying the outstanding balance restores the agents at once.
Cancelling
Cancel an AnroAgents subscription from the Billing screen. Cancellation is immediate to arrange and takes effect at the end of the period you have already paid for — nothing is cut off early.
When an AnroAgents subscription expires, the agents are disabled: the widget stops answering visitors. Nothing is deleted. Your agents, conversations, knowledge base and settings stay in the account, and reactivating the subscription brings everything back exactly as it was.
An expired AnroAgents subscription can be reactivated from the same Billing screen at any time.
Refunds
AnroAgents does not operate an automatic refund flow in the dashboard. If a payment went wrong — a double charge, a subscription that failed to activate after a crypto payment, a plan bought by mistake — write to support with the invoice number and it is dealt with by a person.